Access Problem (Problems)

by Don Lester, Sunday, April 02, 2006, 07:39 (7198 days ago) @ Kevin Ledzian

? To anyone at Chess Publishing or Improve Your Chess.com: I was looking
? forward to using your site, but I've never, ever been able to log on. Not
? even once. Approximately five (5) email requests for assistance have gone
? unanswered. The one time that a response was recived, you reconfirmed my
? log in name and password -- the identical log in name and password that
? has been completely ineffective. Suggested solution: Please email a log
? in name and password that will actually be effective, and reset my
? membership to begin 4/1/2006.

I don't work for them, but just as an FYI they are currently going through a change of ownership and that is probably impacting the level of support.