What am I expected to accomplish each month? (General)

by Falsehat , Monday, May 16, 2005, 09:51 (7278 days ago) @ moderator

After much difficulty I finally got the answers to my question in an email from the publisher.

I find it amazing that a detailed explaination of what is expected of the student: what is to be accomplished each month etc., is not posted on the web site.

?
? First, very importantly, our money back guarantee is only for
? members who have completed the course and do not feel it has improved
? their chess.
?
? But we are always willing to look at dissatisfied members with a view to
? refunds, provided they have a reasonable case.
?
? Yes, it's true we have had teething problems, but we have sorted most of
? them out and we have been diligent in listening to members and bringing on
? developments where possible.
?
? I think many people will agree Sharon is outstanding in trying to help
? people in a courteous and effective manner. But if anyone has a serious
? complaint about her service they should email for the publisher's
? attention.