What am I expected to accomplish each month? (General)

by moderator, Monday, May 09, 2005, 17:29 (7285 days ago) @ Steven E DuCharme

? ? ? I believe you should direct your ? to the site God's ie. email them :)
? ?
? ? You are smiling - :) -, I am not. I did a as you suggested and Sharon
? gave
? ? an inadequate reply. Their money back offer is none existant.
? ?
? ? I would like to do the program but simply put, what is the program?
? Since
? ? the program is only for one year I would like to know what has to be
? ? accomplished each month.
? ?
? ? What happens if the connection is broken or I must log off during and
? ? exercise?
? ?
? ? I am beginning to think used car dealers are operating the site. Lots
? of
? ? promises but poor performance.
? ?
? ? I understand the difficulty of start-ups but as a minimum we deserve
? some
? ? communications.
? ?
? ? Sharon says they only review the Forum once a week. Think of it: You
? join,
? ? ask a question and have to wait a week of a reply. Totally unacceptable
? ? since there are few knowledgeable users to chip in and help with the
? ? questions.
?
? Sorry I did not mean to make light of your question. I hope you're wrong
? about the money back guarantee.

First, very importantly, our money back guarantee is only for members who have completed the course and do not feel it has improved their chess.

But we are always willing to look at dissatisfied members with a view to refunds, provided they have a reasonable case.

Yes, it's true we have had teething problems, but we have sorted most of them out and we have been diligent in listening to members and bringing on developments where possible.

I think many people will agree Sharon is outstanding in trying to help people in a courteous and effective manner. But if anyone has a serious complaint about her service they should email for the publisher's attention.