How does one go about getting a refund (General)

by Don Lester, Saturday, February 18, 2006, 02:56 (7001 days ago) @ Larry Wood

? Greetings:
? I am always suspect of new ventures such as this one Improve Your
? Chess. If you paid by credit card or PayPal/WorldPay, etc. put the
? entire amount in dispute with your card's issuing bank. I saved every
? stitch of my enrollment documentation. Most of you should be able to find
? electronic records in your computer of the transaction if you do not have
? the hard copies. Please pursue this matter and let's not let them get away
? with this nonsense. Keep in mind those names who endorsed this site. One
? has a book nominated for Book of the Year at Chess Cafe. Be sure to vote
? against it too. I truly dispise liars and dishonest people just
? seeking to cheat another person out of their hard earned money.

You may be drawing some pretty broad conclusions. I am not happy about what has happened here either, but it is pretty difficult to conclude who is to blame. The chess professionals here may not have had much, if anything, to do with its ultimate demise. I am not saying they didn't either. I am just saying you can't be sure and I would caution against launching personal attacks against the convenient targets who were unlucky enough to have their name shared with the public.

For all we know this was started by some venture capitalist who thought it would make a certain amount of money and when it didn't he stopped funding it and left everyone else hanging. Stranger things have been known to happen.

For your refund idea to work you have to be within the dispute window with your credit card company. For most people that is one billing period after the charge appeared on your statement. Many people have been here a while and are way past that deadline. Considering what I paid for membership here vs what hasn't been delivered, a pro-rated refund for services not rendered would be about $4. Hardly worth getting too worked up over.